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This team provides a dedicated service to provide valuations to clients across all products traded in the Global Banking and Markets business. Morevoer, the individual will be required to establish close working relationships, at all levels, with external customers, Front Office and Support Staff to ensure that all key customers receive a consistently high level of service The main duties for this role: - Respond to the valuation requests from clients’ on a timely and accurate basis across various products - Manage key customer relationships to external clients, Front Office, Sales and other support areas. - Be a central point of contact for clients on valuations including helping to resolve any disputes. - Participate in reviews of sources of valuations ensuring confidence in data and model used. - Offer a basic service standard for all clients and a differentiated service for gold clients / sensitive clients. - Build strong relationships with front office personnel in all global offices including Hong Kong, Singapore, Tokyo, UK and New York. - Participate in the review and update of processes and policy of the valuations team. - Support RTGS backup process. - Work closely with other Operation functions and other infrastructure groups to support a ‘one team approach’. Seen as a centre of excellence and pivotal communicator. - Support and enhance external customer relationships. - Detailed appreciation of different support requirements for Traders, Salespersons, and Structuring teams. - Look at ways to continually improve the efficiency of the process and exploit opportunities to create STP. To succeed in this role the individual will possess 4 years above of relevant experience such as strong product knowledge in a least one-product area with proven ability to understand other product areas; proven ability to deliver exceptional client service and proven relationship skills. Previous experience in Middle Office/Trader Support or customer facing role is an advantage and working knowledge of any other Asia language such as Mandarin or Japanese is preferred. Clear Fluent English is a must. A high level of accuracy and attention to detail and the ability to work under pressure and meet deadlines will be expected. To apply for this role or discuss any other opportunities that we currently have, please email your CV in confidence quoting the reference number to Cayan.Tsim@roberthalf.com.hk or contact Cayan Tsim on +852 3653 7511 . To view more Robert Half jobs, please visit http://www.roberthalf.com.hk All CVs received will be used for recruitment purposes only.
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