Core Role

1Manage and supervise a Team of Fiduciary and Fund Accounting and Administration client service professionals:

1.1Create team budgets with the input of the Team, review and agree them with the BOARD at the outset of the financial year, monitor performance and provide information in respect of variances as necessary;

1.2Monitor the day-to-day working practices of the Team, producing reports from the database as necessary and hold regular Team meetings to discuss current issues and business, canvass opinions and provide feedback where necessary;

1.3Report Team and business issues on a regular basis to the BOARD;

1.4Set performance targets and personal goals for members of the team at Vice President level and below, conducting performance appraisals in a timely manner as necessary;

1.5Identify and manage risk in respect of the Team, liaising with the BOARD as appropriate;

1.6Drive compliance with agreed processes and set and promote best standard practices, setting the tone for a compliance based culture;

1.7Provide overall management of workflow and allocation of new deals within the Team;

1.8Allocate new clients to appropriate staff as necessary;

1.9Constantly assess whether the Team is properly resourced both in terms of professional and support staff at all times, recommending recruitment to the BOARD where necessary;

1.10In conjunction with the BOARD, drive and organize targeted and general marketing to fund accounting and administration (including registrar and transfer agency) and fiduciary clients as required, taking a leading role in forming and developing client relationships;

1.11Effectively resolve conflicts e.g. between team members and/or lawyers, liaising with the BOARD where appropriate;

1.12Ensure that business systems and the work environment run smoothly, assimilating and presenting ideas and comments for improvement to the other Team Leaders and BOARD;

1.13Proactively ensure that Team billings are completed in a timely manner;

1.14Responsible for Team receivables (monitor team receivables versus collection targets), including assisting in the collection of them; and

1.15Take responsibility for ad-hoc projects as instructed by the BOARD coordinating, driving and organizing the project from beginning to end, showing leadership and awareness of effective project processes.

1.1Primary contact with the DFSA ensuring all regulatory reporting and statutory filings and requirements are met.

2Undertake a small number of new clients each year in accordance with the best practices.

3Assist other team members with complex issues, identifying the risks, determining the resolution process and taking ownership of overseeing the issue to completion.

4Make presentations to colleagues in respect of technical areas of expertise in accordance with the developed training program as required.

5To act as authorized signatory for Firm in Dubai.

Productivity

6Client Service:

6.1Develop and continuously improve business partnerships with client decision makers, ensuring Firm-Dubai is viewed as the trusted and preferred service provider;

6.2Contribute to marketing activities as required;

6.3Actively seek feedback on the effectiveness of service delivery, leading efforts to improve client satisfaction;

6.4Anticipate client needs well beyond current projects/engagements, adding to the client’s short-term and long-term business results;

6.5Understand clients and their operating environment and circumstances, and the strategic issues that may impact the client;

6.6Develop a level of openness with clients that allows for the exploration of actual or potential conflict areas;

6.7Leverage your own and the team’s skills and abilities to deliver value-added service;

6.8Proactively consult the client on detected opportunities and problems; and

6.9Ensure that the client, BOARD and team members are informed on key issues.

7Business Management:

7.1Be prepared to lead change initiatives under the direction of the BOARD that will improve internal processes;

7.2Assess potential risk issues to the firm and associated benefits, acting within established guidelines, balancing risks and benefits reporting to the BOARD; and

7.3Optimize profitability through effective management of people.

8Business Development (in conjunction with the BOARD):

8.1Recommend innovative ways of building the business;

8.2Work across traditional boundaries and teams with others to develop business and penetrate clients;

8.3Help to win new clients to meet the firm’s growth, revenue and cross selling objectives; and

8.4Maintain active contact with a targeted network in order to create market opportunities.

Technical Skills

9Technical Expertise:

9.1Hold a professional qualification in accounting or law or an MBA/CFA and a minimum of 7 years relevant experience;

9.2Demonstrate total competence in all technical areas in accordance with the best practices.

10Demonstrate Innovation and Knowledge Sharing in accordance with the best practices.

11Demonstrate Continuous Learning in accordance with the best practices.

Soft Skills

12Leadership:

12.1Support and implement decisions made at the BOARD level;

12.2Be respected by your peers;

12.3Convincingly communicate your position so that others are willing to modify their views or persuade you to modify yours in a way that achieves more effective results;

12.4Create and lead a high-performing team, motivating others to perform at strong levels of achievement and commitment, getting results;

12.5Share the firms vision and values that support it by helping others to understand and emotionally feel how things can be different and better;

12.6Motivate and empower others to work towards the firms vision, anticipating responses, and competitor reactions and obstacles;

12.7Act as a positive role mode, provide clear direction, empowering others to achieve objectives;

12.8See the big picture, being mindful of the impact of your actions; and

12.9Lead by setting a personal example of excellence.

If you meet the above criteria and have experience in a similar role based offshore then please forward your CV immediately to Julie@grsrecruitment.com.

Please note our client will only consider applications from candidates with proven offshore experience in any of the following jurisdictions: Cayman, Bermuda, BVI and Channel Islands.